Privacy Policy

The purpose of this Privacy Policy (the “Policy”) is to inform about Fortune Tickets Group LLC’s data protection practices in relation to the operation of the website, the services within it and other related services.

Cookies are not in scope of this Policy. For additional information on cookies, kindly review our Cookie Policy.

This website is operated by Fortune Tickets Group LLC. Any queries concerning the Policy should be addressed to our compliance department:
alexander@fortuneticketsgroup.com

References to "Fortune Tickets" in this Policy refer to the group of companies within Fortune Tickets Group LLC, which act as joint controllers. Full details are available upon request.

Data Subjects

  • Website users contacting Fortune Tickets using the 'Contact Us' form.
  • Representatives or contact persons of partners or prospective partners.
  • Partners’ representatives contacting the Fortune Tickets call center.

Processing Details

Website users contacting via 'Contact Us'

  • Data: Name, Email
  • Purpose: Communication
  • Legal basis: Consent [Art.6.1(a)]
  • Retention: As long as communication is ongoing or until consent is withdrawn

Partner Representatives

  • Data: Name, Company, Position, Email, Phone, Skype
  • Purpose: Business correspondence
  • Legal basis: Contractual necessity [Art.6.1(b)]
  • Retention: Duration of business communication

Call Center Interactions

  • Data: Name, Company, Email, Phone, Ticket Reference
  • Purpose: Request handling
  • Legal basis: Contractual necessity [Art.6.1(b)]
  • Retention: Until ticket closure

Data Recipients

Fortune Tickets does not sell or share data unless legally required. Any transfer will ensure proper protection through data processing agreements.

International Transfers

No regular transfers outside the EEA. Exceptions include Gibraltar, Isle of Man, or the USA, safeguarded by appropriate measures.

Security Measures

Fortune Tickets implements security protocols to prevent unauthorized access, loss, or disclosure of data. However, no online transmission is risk-free.

Your Rights

  • Access and copy of personal data
  • Correction of inaccurate data
  • Request data deletion
  • Object to processing based on legitimate interests
  • Receive your data in machine-readable format

How to File a Complaint

If dissatisfied with our handling, contact us at alexander@fortuneticketsgroup.com.
If unresolved, you can file a complaint with your national Data Protection Authority.